Dad treated people like people. I admire that.
When my father was writing letters to faceless, nameless people stuck jobs answering IRS letters, he started with tiles like:
PENALTY OR NO PLENALTY, THAT IS THE QUESTION
Big, bold a the top, and IN CAPS.
When talking to nameless customer service drones on the phone, he always acted as if they were personally empowered, able to make decisions, and as if they were personally invested in their companies mission and in serving him, as their customer. He expected them to be engaged, to take responsibility, to solve problems, and to interact with him as a human being on equal terms.
In a way, this was naive, not recognizing how many people have just been turned in to mindless cogs in the machine. But in a way, it was him insisting on dealing with every human being as a person.
Dad treated people like people, whether they saw themselves that way or not.
I admire that. Thanks, Dad.
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